Closing the Loop: Introducing Automated Customer Feedback

In the world of customer support, silence isn't always golden. Often, it's the feedback you *don't* get that prevents you from growing. Today, we're changing that with the release of Automated Customer Feedback on Eldspark.

This feature is designed to bridge the gap between "Issue Resolved" and "Customer Satisfied," providing you with actionable data while making it effortless for your customers to share their thoughts.

Why Feedback Matters

For businesses, understanding customer sentiment is the difference between a one-time user and a lifelong advocate. But manually asking for feedback is time-consuming, and traditional surveys often have low completion rates.

Eldspark’s new feedback system solves this by being:

1. Contextual: Sent exactly when the experience is fresh—right after resolution.

2. Frictionless: A simple 1-5 star rating that can be completed in a single click.

3. Actionable: Aggregated into beautiful, high-level analytics for your team.

How It Works: For Your Customers

We’ve optimized the process to be as smooth as possible. When a support agent (or our AI) marks a conversation as Resolved, the customer receives a beautifully formatted email.

Within that email, they see five simple rating options. Clicking a number takes them to a minimalist landing page where their rating is already recorded. If they want to leave a comment, they can—but they’ve already provided the most valuable data point in half a second.

The Value for You: Data-Driven Support

Data is only useful if it’s visible. Our new Feedback Dashboard provides a comprehensive breakdown of your support performance:

* Rating Breakdown: See at a glance the distribution of your 1 to 5-star reviews.

* Industry Benchmarking: Compare your "Business Rating" against the industry average. Are you leading the pack or do you have room to improve?

* Detailed Feedbacks: A live feed of every comment and rating, allowing you to jump into specific cases and understand the 'why' behind the numbers.

Empowering Your Team

Beyond just numbers, this feature empowers your support team (and your AI agents) to understand what’s working. By identifying patterns in high-performing interactions, you can refine your knowledge base, adjust your AI's tone, and ensure every customer leaves feeling heard.

Get Started Today

The Automated Customer Feedback feature is now available for all Eldspark users. You can enable it with a single toggle in your Settings > Customer Feedback section.

Start closing the loop and building better customer relationships today.

*Team Eldspark*