Insights &
Knowledge
In-depth articles about the future of AI-powered customer support, modern e-commerce automation, and team-centric intelligence.
Enhancing Team Collaboration: Introducing Internal Customer Notes
Discover how the new Customer Notes feature in Eldspark empowers support teams to collaborate seamlessly and provide more personalized service by sharing internal insights.
Closing the Loop: Introducing Automated Customer Feedback
Transform how you measure support quality with automated feedback loops and insightful rating analytics.
Smarter Scheduling and Timezone Support on Eldspark
We’re excited to announce a new update to Eldspark that gives you greater control and accuracy when managing availability and after-hours behavior.
Forethought vs Eldspark: Which AI Customer Support Platform is Right for Your Business in 2025?
See how Eldspark compares to Forethought across configurability, implementation time, AI quality, and ROI.
What Makes Eldspark Different: AI Customer Service Built for E-commerce Growth
Eldspark is a cutting-edge AI-powered customer support platform that leverages advanced natural language processing and machine learning to provide instant, personalized responses to customer inquiries.
What Are Chatbots and How Can They Transform Your Customer Experience?
A chatbot is an AI-powered software application designed to simulate human conversation and interact with customers through text or voice interfaces.
Introducing VAPI Integration for Voice Support
We are excited to announce voice support integration with Vapi, enabling real-time voice conversations with your customers.
Support for Multiple AI Models
Eldspark now supports multiple AI models including GPT-4, Claude, and custom fine-tuned models for better customer interactions.
Eldspark Platform Launch
Today marks the official launch of Eldspark - the new standard in customer support that fuses AI intelligence with human empathy.
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