At Eldspark, our mission has always been clear — to help businesses deliver smarter, faster, and more human customer support powered by AI.

Today, we’re taking that one step further.

We’re thrilled to announce our integration with VAPI, bringing real-time voice support directly into the Eldspark ecosystem.

With VAPI, your customers can now speak directly with AI-powered agents, bridging the gap between text-based automation and human-like interaction — all within the same support platform.

Why Voice Support Matters

Customer conversations don’t just happen over chat.

In many industries — from logistics and fintech to healthcare and SaaS — voice remains the most natural and immediate way for users to communicate.

By integrating VAPI, Eldspark now enables businesses to:

- Offer 24/7 voice-based customer support powered by AI

- Route live calls intelligently between AI agents and human operators

- Transcribe conversations in real time for documentation and insights

- Unify chat and voice history under a single customer profile

- Voice isn’t replacing chat — it’s completing the experience.

How It Works

The integration between VAPI and Eldspark is designed to be seamless:

Real-Time Connection

When a customer calls, VAPI connects directly to Eldspark’s AI engine. The voice stream is transcribed instantly and passed to our Convex-powered AI agent.

Intelligent Response Generation

The AI agent processes the customer’s intent using Eldspark’s RAG-powered knowledge base, generating accurate, brand-aligned responses in real time.

Dynamic Handoff

If the issue requires human attention, Eldspark automatically triggers a handoff workflow, transferring the conversation — with full context — to a live operator.

Unified History

Every voice conversation, transcript, and AI response is saved in the Eldspark dashboard, giving teams a single view of customer interactions across all channels.

The Bigger Picture

The VAPI integration marks a major step in our vision for Eldspark:

a unified AI support ecosystem that connects customers and teams across every channel — chat, voice, and beyond.

By bridging the gap between AI communication and human empathy, Eldspark helps companies deliver support that feels instant, intelligent, and personal.

Ready to Spark Conversations?

Voice is the future of customer engagement — and with VAPI, Eldspark makes it effortless to bring that future to your business.